Delete your UrusFamily account and data
You can delete your UrusFamily account in the app at any time, or ask us to delete it by email. Family data is removed from the main database at once and from backups within 30 days. Email requests are completed within 30 days.
How do I delete my account in the app?
- Open UrusFamily and sign in as a parent or adult member.
- Go to the Me tab (Saya).
- Tap Delete account (Padam akaun), then confirm.
Kid profiles have no account of their own. A parent removes them, or they go with the family.
Cannot open the app?
Send a request by email from your account email address. The button below opens your email app with a prefilled template. This page collects nothing.
Or write to privacy@urusfamily.com with your registered email and family name.
What gets deleted?
- Your account: email, hashed password and any linked Google or Apple sign-in.
- If you are an owner: every family you own, including members, kid profiles, chores, points, wallets, goals, notes, calendar, invites and that family's usage records.
- If you are a member: your account is deleted and the family history stays without your name.
- Documents vault files live only on the phone. Uninstall the app to remove them.
What is kept, and for how long?
| Data | Kept for |
|---|---|
| De-identified payment ledger | 7 years, as tax law requires. No family, member or user id. |
| Anonymous counts | Member count and family age, as proof the deletion happened. |
| Backups | Roll off within the backup window, at most 30 days. |
| Affiliate payout details | Name and MyKad until 15 months after the last paid year's CP58 deadline. |
How long does a request take?
We verify the request from the registered email and complete it within 30 days, in line with PDPA 2010. We may ask you to confirm you own the account before deleting.